Support Policy

At Shopi Shop, we are committed to providing exceptional customer support to ensure your shopping experience is seamless and satisfying. Our support policy outlines how we assist our customers with their inquiries, issues, and feedback.

1. Customer Support Channels

• Email Support: Contact us at support@shopi-shop.com for any queries or concerns.
• Live Chat: Use our live chat feature for instant assistance (available Monday to Friday, 9:00 AM to 6:00 PM).
• Phone Support: Call us at +33 7 45 76 71 22 for urgent matters.

2. Response Time

Our customer service team aims to respond to all inquiries within 24-48 hours. During peak times or holidays, response times may vary slightly.

3. Types of Support Provided

• Order Tracking: Assistance with tracking and delivery updates.
• Returns and Refunds: Guidance on the return process and refund policies.
• Product Information: Answers to questions about product specifications and availability.
• Technical Support: Help with technical issues related to our website or platform.

4. Escalation Process

If your issue is not resolved to your satisfaction, you can escalate it to a supervisor by requesting escalation in your email or chat.

5. Seller Support

For our sellers, we provide dedicated support for managing accounts, resolving disputes, and optimizing listings. Please visit our Seller Support Page for more details.

6. Feedback

We value your feedback and use it to improve our services. Please feel free to share your suggestions or comments at feedback@shopi-shop.com.

Thank you for choosing Shopi Shop. We are here to help!